The incident reported on November 14, 2017, Forever says Some of the stores are affected when the encryption on those devices are not operational which open the gateway for hackers said FOREVER 21. And we are closely investigating the card transactions between March 2017 – October 2017.
They hired some leading payment gateway firms for assistance and in the investigation, it was identified with some of their store’s encryption on POS devices was not enabled and they found some traces of unidentified network access and malware installation on POS devices.
Forever 21 statement reads ” malware searched only for track data read from a payment card as it was being routed through the POS device. In most instances, the malware only found track data that did not have cardholder name – only card number, expiration date, and internal verification code – but occasionally the cardholder name was found.”
Their devices use to keep logs of the payment card transactions that are authorized. In some of their store’s encryption on those devices are not enabled and the payment card details stored as plain text in logs.
“Forever 21 has been working with its payment processors, POS device provider, and third-party experts to address the operation of encryption on the POS devices in all Forever 21 stores. Forever 21 stores outside of the U.S. have different payment processing systems, and our investigation is ongoing to determine if any of these stores are involved. Payment cards used on Forever 21’s website, www.forever21.com, were not affected.”
The Customers are advised to carefully monitor their payment card details for unauthorized transactions and if anything suspicious notify the bank that issued the card immediately.
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